FAQ. Frequently asked questions and answers.
FAQ - Frequently Asked Questions
Welcome to our FAQ page! Here, we’ve answered the most common questions our customers have about our custom feature walls, media wall packages, and electric fireplaces. If you have any other questions or need further assistance, please don’t hesitate to contact us.
1. What is a media wall?
A media wall is a custom-built feature wall that integrates your TV, electric fireplace, and storage units into one cohesive, stylish design. It provides a modern, organized solution for hiding cables, enhancing the aesthetics of your room, and creating an immersive entertainment space.
2. What is included in the media wall package?
Our media wall package includes everything you need to create the perfect feature wall:
- Custom-built floating fireplace with storage cabinets.
- Electric inset fire with colour-changing LED lighting.
- TV panel for TVs up to 65 inches (larger panels available for an additional cost).
- Acoustic wall panels for improved sound quality.
- LED lighting kit for the TV panel.
- 1-day professional installation by our experienced engineers.
- Tilting flush mount TV bracket for optimal viewing.
- Double sockets fitted behind the TV and in the cabinet.
- Cable management with all cables hidden behind the wall.
- 2x 4K HDMI leads for seamless device connection.
3. Can I customize my media wall design?
Yes! Our media walls are fully customizable to suit your style. You can choose from a range of finishes, including Dark Grey Chicago Concrete, and other colour options. You can also select the size of your electric fire and adjust the layout of the floating storage units. We work with you to create a design that fits your space and personal style.
4. How long does the installation take?
Our professional installation typically takes between 6-8 hours depending on the wall type and complexity of cable routing. The installation is done in 1 day, and our engineers will ensure everything is securely installed and cleaned up before leaving.
5. Do I need to provide anything for the installation?
For the installation, we recommend that you:
- Ensure the wall is structurally sound and free of obstructions (e.g., pipes, wiring).
- Provide access to power outlets and ensure the area is clear for our engineers to work.
- If you want to mount a larger TV, ensure the TV size is suitable for the TV panel (up to 65 inches by default; larger sizes available for an extra cost).
Our engineers will bring all the necessary tools and materials to complete the installation.
6. Will the installation process cause damage to my walls or home?
No, we take great care in the installation process. Our engineers use floor and furniture protection to avoid any damage during installation. We also make sure all cables are hidden behind the wall, leaving your room clean and tidy. After the installation, we’ll vacuum the area and ensure the space is left spotless.
7. Can I install the media wall myself?
Yes! We offer self-build media wall kits that can be installed by a single person. Our kits come with detailed instructions to guide you through the process. However, if you prefer, we can arrange professional installation for you, which is often quicker and ensures everything is done to perfection.
8. Do you offer installation outside of the UK?
Currently, our installation service is available only within the UK. We are happy to deliver our custom media wall kits nationwide, but installation is only available within the UK at this time.
9. Do you offer different sizes of electric inset fires?
Yes, we offer a range of electric fires in various sizes to suit your needs. Our standard sizes are 40-inch, 50-inch, 60-inch, and 70-inch. If you have a larger space or specific requirements, we can also provide custom sizing options. Please contact us for more information.
10. Can I upgrade to a larger TV panel?
Yes, if you have a larger TV (over 65 inches), we offer larger TV panels for an additional cost of £70. This ensures that your TV fits perfectly into the media wall unit, no matter the size.
11. Will the LED lighting be adjustable?
Yes, our media walls come with colour-changing LED lighting that you can adjust to suit your desired ambiance. You can select from a variety of colours to match your mood or the time of day, whether you’re hosting a gathering, watching a movie, or relaxing at home.
12. What is the warranty on the media wall and fireplace?
We offer a 1-year warranty on all of our custom media wall packages, including the floating fireplace, electric fire, TV bracket, and LED lighting. This warranty covers any manufacturing defects, and we provide full support should any issues arise during the warranty period.
13. How much does the custom media wall package cost?
The cost of the custom media wall package varies depending on the size, features, and any customizations you choose. To get an accurate quote, please contact us with your requirements, and we will provide a detailed price breakdown based on your needs. We offer flexible payment plans for your convenience.
14. Can I see a sample of the Dark Grey Chicago Concrete finish?
Yes, we can provide you with a sample of the Dark Grey Chicago Concrete finish to help you decide if it suits your décor. Please contact our team, and we can arrange to send you a sample or discuss other finishes that may interest you.
15. Do I need to worry about maintenance of my media wall?
Our custom feature walls are designed to be low maintenance. The electric fire only requires occasional cleaning, and the floating storage units are easy to wipe down. We recommend checking the LED lights periodically to ensure everything is functioning properly. If you ever need assistance, our customer service team is here to help.
16. How do I place an order?
To place an order or discuss your custom media wall design, simply get in touch with us through our contact form, by phone, or via email. Our team will guide you through the design process, help you choose the perfect features, and provide an estimate for the cost. Once you’re happy with the design, we’ll arrange the delivery and installation at your convenience.
Still Have Questions?
If you didn’t find the answer to your question here, feel free to contact us. Our team is always happy to assist you with any inquiries you may have about our custom media walls, electric fireplaces, or installation services.
Contact Us Today and start transforming your living space into a modern entertainment hub with our Dark Grey Chicago Concrete Media Wall and Floating Fireplace!